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Service Management

Proactively manage your customer interactions and increase retention while maintaining service costs

 

 

Manage, maintain, monitor and optimize all customer service operations in one place

Equip your service department with the capabilities they need to provide an exceptional customer experience. Manage service contracts & warranties, monitor activities between service reps and clients, track service inquiries, and leverage real-time reporting to help you deliver on your promises.

 

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Handle Service Calls Efficiently

Track all activity, set task, schedule meetings and synchronize calls with work orders

Increase Response Times & Reduce Workload

develop a knowledge database of solutions to common issues & FAQs for easy reference

Analyze Department Efficiency & Performance

track call volumes, duration, response times and create alerts when limits are exceeded

Manage customer service calls and activities in SAP Business One Cloud ERP on the Stellar One Cloud Platform
 

A single source-of-truth for Service Calls

Manage service and support activities that you provide to your customers or track services that your company receives.

Easily get to important Service Contract information in SAP Business One Cloud ERP on the Stellar One Cloud Platform
 

Maximize the performance of your Service Department

Extract important information about the efficiency and performance of your service department and reference customer service contracts & equipment.

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Easily get to important Service Contract information in SAP Business One Cloud ERP on the Stellar One Cloud Platform
Manage products with serial numbers and equipment cards in SAP Business One Cloud ERP on the Stellar One Cloud Platform
 

Manage service for the lifetime of your products

The serial number life-cycle also known as 'equipment cards' can be created automatically for every sold or purchased item that is managed by serial numbers, or you can specify the serial number data manually.

SAP Business One Service App

Work smarter and faster with the SAP Business One Service mobile app. Manage and resolve service tickets easily, on the move. 

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Stellar One is a great company. Always on top of our team keeping us updated. Very easy to get along with, very professional, polite even in stressful situations. Very dedicated and on top of their game. Extremely knowledgeable people in their fields and it was great to also deal with the owner directly. Would highly recommend this company to any future customer.
Jose Casillas
Crescent Foods

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